Read how access2agile leveraged Design Thinking and agile methodologies at Netcologne, one of our esteemed clients, to improve their operations and deliver better products.
At access2agile, we strive to implement the best strategies and methodologies to help our clients achieve their goals. Netcologne, one of our esteemed clients, approached us to help them improve their service offer for NetColognes business partners. After careful consideration, we decided to leverage aspects of design thinking and agile methodologies to address their challenges in forming a new team with all expertise needed.
Design thinking is a human-centered approach that focuses on understanding the needs of the end-users and designing solutions that meet those needs. Agile methodologies, on the other hand, emphasize collaboration, flexibility, and continuous improvement in product development and project management.
We conducted workshops with Netcologne’s team to identify pain points and come up with innovative solutions using design thinking principles. We used prototyping and testing to validate our ideas and ensure they aligned with the end-users’ needs.
Next, we established roles from Scrum, a popular agile framework, to create a cross-functional team and have a Product Owner prioritize the tasks that led to an MVP of what we wanted to offer to our client’s clients. Setting up daily stand-up meetings to ensure everyone was on the same page led to transparancy about who did what.
We also introduced the use of Trello to track progress, identify bottlenecks, and improve collaboration within the team. This helped Netcologne overcome their difficulties in finding roles within the team, streamlining processes and leading to increased customer satisfaction.
In conclusion, our consultancy’s implementation of design thinking and agile methodologies at Netcologne helped the company improve their service operations and deliver better products to their customers. If you’re looking to optimize your operations and deliver better products, contact us to learn how we can help you achieve your goals.